Refund and Return Policy for Viralwarmprime

Effective Date: December 9, 2024

At Viralwarmprime, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you’ve ordered, we offer a comprehensive return and refund policy. Please read the following terms and conditions carefully to ensure that you understand the process and eligibility criteria for returning or requesting a refund.

1. Return Eligibility

We accept returns on most items within 30 days of delivery. To be eligible for a return, the following conditions must be met:

  • Product Condition: The product must be unused, undamaged, and in its original packaging, including all tags, labels, manuals, and accessories. We cannot accept returns on opened, used, or damaged products unless the item is defective.

  • Proof of Purchase: A valid proof of purchase, such as your order number or a receipt, is required to process a return or refund request. Without proof of purchase, we will not be able to process your return.

  • Exclusions: The following items are non-returnable:

    • Personalized or custom-made products
    • Gift cards
    • Final sale or clearance items
    • Opened or used products (except for defective items)

If you are unsure whether your item qualifies for a return, please contact our customer service team for clarification.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] with your order number and details about the item you wish to return.
  2. Return Authorization: Once your return request is reviewed, we will issue a Return Authorization (RA) number and provide you with instructions on how to return the item.
  3. Ship the Item Back: Package the item securely, include all original packaging and accessories, and send it back to the address provided in the RA instructions.
  4. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria (unused, undamaged, and in original packaging).
  5. Refund or Exchange: Once the return is approved, we will process a refund to your original method of payment or offer an exchange, depending on your preference and availability of stock.

3. Refunds

Refunds will be issued once the returned product has been received and inspected. Please note:

  • Refund Method: Refunds will be issued to the original payment method. The processing time for refunds may vary depending on your payment provider (typically 5-10 business days).
  • Shipping Fees: Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., defective item, wrong item shipped).
  • Restocking Fees: In some cases, a restocking fee may apply. You will be informed of any applicable fees before returning the product.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected]. We will work with you to resolve the issue, either by providing a replacement or issuing a full refund. Please retain the damaged product and packaging, as we may require photos or a return of the item for processing.

5. Exchanges

If you wish to exchange an item, please follow the return process outlined above. After the return is approved, we will process your exchange and ship the new product to you. If the exchanged item is of a higher value, you will be required to pay the difference.

6. Non-Returnable Products

Please note that the following items are not eligible for returns or refunds:

  • Products marked as final sale or clearance items
  • Gift cards
  • Personalized/customized products
  • Opened or used items (unless defective)

7. International Returns

For international orders, customers are responsible for all return shipping costs and any customs fees incurred. We strongly recommend using a trackable shipping service or purchasing shipping insurance for returns.

8. Contact Us

If you have any questions or need assistance with your return or refund, please don’t hesitate to contact us:

Email: [email protected]
Phone: 215-867-7917
Address: 3843 Glen Falls Road, Philadelphia, Pennsylvania, United States

We are here to assist you and ensure that your experience with Viralwarmprime is positive.